Rental Terms & Conditions

Rental Terms & Conditions

 

1. Contract partners

Baard Martin Olsen as owner of the property and the client as tenant.

 

2. Conclusion of the contract

After written confirmation from the client to book the property and payment of the down-payment, the contract between client and owner is concluded and the client accepts the present terms and conditions.

 

3. Responsibilities Owner

We will use our best endeavours to present the property, as detailed and specified on our website www.zahora.info , in clean and working condition. Included in the price for the rental is:

- Taxes and fees

- All utility costs such as gas and electricity

- Cleaning before and after stay

- Bedlinen and towels (not for beach-, pool-, spa-use)

- For small children; One Travel cot and one high chair

- Valid energy certificate: G

- Wifi access

 

4. Payments

Payments can be done by bank transfer to our Spanish or Norwegian account, details to be submitted once request for reservation has been received.

 

The down-payment of 25% has to be paid within one week. Balance of payment is due 6 weeks before arrival. If the property is booked less than 6 weeks in advance the whole payment is due within one week.

 

A damages deposit of Euros 400 is to be paid in cash at key hand-over and will be refunded the day of departure after an inspection.

 

5. Cancellations by client

Cancellations need to be transmitted in written form. In case of cancellation, charges are as follows:

Until 45 days before arrival 25 %, after this point in time 100%. We highly recommend travel insurance which includes a cancellation clause. We do not offer compensation if you arrive later or leave the accommodation earlier than stated in the contract.

 

6. Disruption of rental by Owner

The owner has the right to dissolve the contract without any compensation, if the lodger acts against the contract or misbehaves. This can be for example:

  • Noise
  • Bringing pets without the written confirmation from owner
  • Using the house with more people than confirmed
  • Damaging and/or misuse of the property and the inventory

 

7. During the stay

  • Check in and check out:

On your check-in day, the house will be available from 4 p.m. onwards. Check out is before 11a.m. We try to arrange earlier check-in or later check-out times if required, but it always has to be subject to our confirmation.

 

  • Keys is to be collected in a service office located in Coníl de la Frontera, approx. 10 minutes by car from the villa. Keys can be collected at all hours after mentioned check-in time, subject to confirmation prior to arrival. Keys must be returned to the office the day of departure. Contact details to the office will be issued once a reservation has been confirmed.

 

  • The lodger leaves the accommodation with all dishes washed, cleaned with a broom and all garbage taken to the public containers in the street.

 

  • Access to garden and pool cannot be denied to our staff. We try not to bother you during your stay, but pools need regular cleaning and the garden has to be looked after. If we need access to the rooms, we will coordinate this with you (please leave a mobile phone number with the service office).

 

  • Only the amount of people as informed at the time of reservation are allowed in the property.

 

  • Problems must be reported to the service office (where keys have been collected) as soon as possible. The service office or the owner must be given the opportunity to resolve any issue brought to our attention in a reasonable amount of time. Compensation payments will only be considered where it is not possible to solve the problem and when the problem has had a major impact on the enjoyment of your holiday. It is not acceptable to make a serious complaint after you have returned home if we have not had the opportunity to resolve during the stay.

 

  • Any damage caused by the lodger has to be reported to the service office or the owner immediately.

 

  • For the country, usual prejudices such as short cuts of electricity or insects are not acceptable reasons for complaints.

 

  • Your belongings are not insured during your stay.

 

  • We can not be held responsible for any accidents that occur during your stay in the villa. As Casa Martín is equipped with a pool which is not fenced, we recommend that you never leave children unattended near the pool.

 

8. Place of jurisdiction

Any legal case arising from this contract shall be heard in Cadiz. Contact person: Baard Martin Olsen, Pareliusveien 3B, 1177 Oslo, Norway zahora@online.no www.zahora.info